Frequently Asked Questions
Everything you need to know about shopping with Secret Toy India
Are the packages discreetly shipped?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked brown boxes or opaque bags with no mention of 'Secret Toy' or the nature of the products on the exterior label.
What payment methods do you accept?
We accept a wide range of secure payment options including UPI, all major Credit/Debit cards, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How long does delivery take within India?
Orders are typically processed within 24 hours. Delivery usually takes 3-5 business days for metropolitan cities and 5-7 business days for other regions, depending on your location.
What is your return policy?
Due to the intimate nature of our products and for hygiene reasons, we cannot accept returns once the seal is broken or the product has been used. However, we offer replacements for any manufacturing defects reported within 48 hours of delivery.
Are the products safe and skin-friendly?
Absolutely. We only source high-quality, body-safe materials such as medical-grade silicone and phthalate-free plastics to ensure a safe and comfortable experience for our customers.
How will the charge appear on my bank statement?
To maintain your confidentiality, the charge on your bank or credit card statement will appear under a neutral parent company name, not as 'Secret Toy India'.