Returns & Exchanges

At Secret Toy India, we want you to be completely satisfied with your purchase; if you are not, we offer a hassle-free return and exchange policy within 7 days of delivery for all eligible products. Please ensure items are unused, in their original packaging, and include all tags to qualify for a full refund.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our 'Track Order' page to submit a return or exchange request within 7 days of receiving your package.

• 2.
  Quality Inspection

  Pack the item securely in its original box and wait for our courier partner to perform a doorstep quality check during pickup.

• 3.
  Return Processing

  Once the item reaches our warehouse, our team will verify the product's condition and approve the return within 48 hours.

• 4.
  Refund Issuance

  After approval, your refund will be credited to your original payment method or issued as store credit within 5-7 business days.